8/9/2023 0 Comments Hawks key resort key westWe had a good lunch at the Angler restaurant later, but we quickly learned to eat off the property in Marathon. It felt like we were in a basement, and the food was average-to-poor. ![]() The next day we sprung for the breakfast in the main dining room. All the other parents in line were exasperated. We ended up paying a lot of money for some dry bagels with prepackaged cream cheese. I had to wait 20 minutes for a guy to put a bagel in a toaster! They should just make it all self-serve, with a checkout person at the end. There was no menu posted, and the layout was confusing, and the way the ordering was designed was super inefficient. There was a huge line every morning for the Starbucks/Marketplace grab and go food. Looking down on the artificial grass near our lounge chairs, there was so much garbage: straws, plastic, used band aids, and even a gross fake acrylic fingernail. The room itself had rust leaks in the shower and on the ceiling, and overall the place felt a little dingy and rundown - but the most disgusting part of the stay was near the lovely main pool. We didn't get into our room for another hour. Another family had been waiting for nearly 30 minutes to check in. We had two small kids exhausted from a day's travel, and when we pulled up late and tired, there was no one at the front desk, or anywhere to be found. We emailed in advance to say we'd be arriving late at night, close to 12:30am. We came to Hawks Cay for a few days in April 2023 and while we were impressed with the facility overall, the location, the pools, the lagoon - so many things that could be easily fixed made the visit a disappointment. A resort the kids will enjoy but know what you are getting in to. The waitress told the table next to us that requested water that its by request as the tap water will make you sick - thus the special water stations around the pool. We booked an “Open Table” reservation with outside dining two weeks ahead of time only to be told that outside is first come first serve but we could wait 45 minutes for a table. The resort restaurants are fine if you like run of the mill food at twice the price. Beware of upcharges not requested on poolside drinks - a $17 for about a 6 oz mudslide was $23 as they charged me extra for Tito’s volka that I did not request. ![]() ![]() The Oasis pool (adult pool) was quiet with lots of chairs. The Directv system is obsolete but fine if you want to watch shopping channels, Gunsmoke or Perry Mason. The air conditioning system is old and noisy and my wife’s allergies kicked in every time it went on. The bathroom is small and except for the sliding barn door it offers little privacy. Furnishings equal to a twenty year old Holiday Inn. To be fair the resort has great pools and activities but it stops there. For the rates this hotel Is asking for it doesn’t justify not even getting a good night sleep and slow service.… Extremely disappointed overall, this was a list minute decision and I was hoping for a more enjoyable experience. The property had no room service either which was inconvenient. If your going to utilize the outside for bkfst and then for a nice dinner then the chairs shouldn’t be dirty with food stains. Went to dinner at Sixty Prime food quality was good service was slow like every where else on property. I called and ask to speak to hotel manager and was told he wasn’t on property. On Saturday at 3:30 I came back to my room the bed was made but the floor was never cleaned/vacuumed because the same cracker crumbs were in the floor. ![]() when I called guest services and asked for a down pillow the person had no idea what I was asking for… she said we only have standard size pillows. They could invest in better quality or new pillows. For the rates the hotel charges and it being 4diamond The Pillows were HORRIBLE I ended up with a stiff neck from the pillows having no filling or sleeping on a rock over stuffed. The room itself had a nice view but it lacked decor. Had to come back and wait in a long line again. I was asked for all the necessary things to Check-in, I was given a parking pass bracelet only to find out I was never given a room or explained it wasn’t ready. during peak times this should not be happening. The check in process was slow there was a long line with 1 clerk and then 5min later 2 others showed up. Lopesan Costa Bavaro Resort Spa & CasinoĬompletely disappointed with the quality and slow service.Hotels near Always Enough Sport Fishing.Hotels near I'm Hooked Fishing Charters.Hotels near Tailwalker Sportfishing-Day Adventures.Hotels near Tarpon Time Fishing Charters.
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